Please email us at info@flight509.com, or call us at 509-822-0800, and we will let you know whether we find your item. Due to limited storage, we hold items for one week.

All Packages and Attraction Tickets are non-refundable. Tickets purchased for special events are only accepted for the date and time of the event. The resale of tickets without permission of the park management is strictly prohibited.

Yes, there are 2 family restrooms located by the Hangar Cafe.

What does "beyond ADA" mean for Flight 509? We worked with a local pediatric occupational therapy practitioner to go above and beyond the Americans with Disabilities Act (ADA) standards by providing a universal-sized changing table, sensory-friendly events, free noise-reducing headphone rentals (subject to availability), an allergen-friendly menu, and an Augmentative and Alternative Communication (AAC) board to ensure that all our guests, regardless of vocal ability, can communicate and enjoy their time with their peers, family, and our staff.

Yes, smoking is allowed only in designated outdoor smoking areas. This includes e-cigarettes.

Thank you for your service. Military personnel who present their military ID at the ticket counter will receive a 10% discount on all packages and attraction passes. Cannot be combined with other discounts.

Can not be under the age of 8, OR any of the following: Outside the supported user height and weight requirements of between 4’4” (132cm) and 6’4” (192cm) tall, and max. 300lbs (113kg) in weight Pregnant Intoxicated A person with sensitivities to flashing light stimuli, or quick moving images Recovering from major surgery, illness, or a heart-attack Not healthy enough to engage in moderate to heavy physical exercise. Incapable of following usage guidelines Experience pain, numbness, tingling, or other uncomfortable sensations in joints, muscles, or skin, or are feeling dizzy or unwell.

Do you have specific dietary needs? We're proud to offer gluten-friendly, dairy-free, and vegetarian options on our food and beverage menu. Although we cannot ensure a gluten-free environment due to airborne gluten particles and shared surfaces, we have protocols in place to minimize cross-contamination. Simply inform our staff of any allergies or intolerances, and we'll do our utmost to accommodate you. For more uncommon sensitivities, don't hesitate to ask. If you're ever unsure about our offerings, give the Hangar Cafe a ring before you drop by.

Outside food & beverages are not allowed, except for birthday cakes. You can enjoy a large selection of burgers, appetizers, and pizza at the Hangar Cafe. We also have a nice selection of beer and wine.

Please check our website for all pricing and promotions that are currently available. We will occasionally post special deals on social media, so make sure to follow us on Facebook, Instagram, and TikTok.

We accept Visa, Mastercard, Apple Pay, and Cash. We do not accept personal checks.

Children under the age of 16 must be accompanied by an adult.

Flight 509 is always accepting applications for quality crew members who live to have fun and help create lasting memories. Click here to apply, and we will contact you when we do auditions.

At least 16 years old.